It happened on a slow Wednesday in August, when I had plenty of time to reset my passwords and store them in a more secure location. A clever hacker can try that same combination on other sites, often gaining access to personal information. That’s when there’s a data breach, and someone gets access to one of your username/password combinations. When I did have access to my LastPass account, I remember getting regular warnings about compromised passwords. My computer and cellphone use biometrics to verify my identity. Most of my banking, insurance, and email accounts insist on verifying my identity with additional safeguards like a text message to my cell phone or two-factor authentication.
It’s that the idea of a “free” internet-based password vault is obsolete. It isn’t even the small number of Elliott Advocacy readers who have complained to us about their LastPass logins over the years. And not just because of LastPass’s incompetence or the thousands of one-star reviews from users who lost their LastPass logins, too. How do you think it did?Īnd who is Daniel? My LastPass login still doesn’t work How did LastPass - or LogMeIn, or whatever it wants to be called now - do? Well, I lost all my passwords. I received an autoresponse that asked me to fill out a form on another site.Ībout two days later, I received this response: I found an email address for LastPass and sent the company a message. The page for contacting LastPass just takes you to an online knowledgebase. They’ll have technical support and will be able to help.” And then the new password didn’t work, either. But while I was updating the password, I encountered an “encryption” error. Another one: If you’re still logged in on your browser, you can reset the password. I did, but the password still didn’t work. LastPass allows you to recover your password in several ways. What to do when your LastPass login doesn’t work
LastPass demanded my master password - the key to my entire password vault. So last week, I opened my laptop and logged in to the content management system for this site (I am being deliberately vague about some technologies we use because, as you probably know, this site is a favorite target for hackers.
Although no passwords were reportedly compromised, the report made many customers uneasy about their passwords.
Last year, Google warned that LastPass could be hacked by embedding malicious code on a site. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year.
Seven Corners has helped customers all over the world with travel difficulties, big and small. But it made me far more aware that LastPass login could be a security vulnerability.Įlliott Advocacy is underwritten by Seven Corners. There’s no evidence that she ever obtained my master password. I would return to my laptop to find the LastPass tab active. She waited for me to leave my laptop unattended and then pulled up my LastPass screen. In retaliation, my daughter threatened to hack my computer. She’d be up all night watching the latest episode of Dr. She had developed an Anime habit that was keeping her from doing her schoolwork. At the start of the summer, I made a difficult decision to restrict my daughter’s computer access. How I lost all of my passwordsĪnd that brings me to my sad tale. If you forget your LastPass login, you lose all of your passwords.
In the case of LastPass, if you are using the “free” version, you must remember your master password. Others include 1Password, Keeper and Dashlane.Ĭomputer users like these programs because they never have to worry about remembering their password. When you type in a password, it asks if you want to remember it when you need to recall a password, LastPass offers to fill in the information automatically.
You can install LastPass as a plugin on your browser and download it as an app for your phone. LastPass is a password manager that stores all of your passwords in encrypted form. It’s about the changing nature of computer security and what it means for you. But this story is about more than a “free” app giving me what I paid for (nothing). It turns out I’m far from the only one who’s had a problem with a password manager. That day finally came last week when LastPass surrendered its last password. It stored all of my passwords on my laptop and recalled them securely whenever I needed them. Before passwords got complicated, and before the massive data breaches scared the living daylights out of us, LastPass was the perfect app for remembering my login information.